Serving the Twin Cities and beyond - We cover IT, so you can focus on your business.
Everything Minnesota businesses need to run smoothly - from helpdesk support to strategic IT planning.
Unlimited support for your team via phone, email, or portal
Proactive monitoring and management of your infrastructure
Keep every employee's computer running smoothly and securely
Fix problems before your team notices them
Align your technology with your business goals
Leverage our vendor relationships for better pricing and support
What if your IT challenges were handled by experts who knew how to solve every issue that came their way? How much time would you reclaim to focus on growing your business instead of troubleshooting network problems?
With BomberJacket Networks, you get a complete outsourced IT department without the costs of salaries, employee benefits, payroll taxes, training, or turnover. Our interests align with yours: keeping your technology running flawlessly so you can focus on what you do best.
Whether you're digitizing records, migrating to the cloud, or implementing advanced cybersecurity, we scale with your needs - without forcing you to hire full-time staff you may not need year-round.
The right IT environment improves efficiency and profitability. Resilient, well-managed IT ensures business continuity and enables you to operate with confidence. We transform your IT infrastructure from a cost center into a competitive advantage.
We don't just fix computers. We understand your business goals and align technology decisions to support them. When you succeed, we succeed - that's partnership.
For Twin Cities businesses, we're not your typical MSP. You get high-quality service, fast response times, and proactive support - without the enterprise price tag.
You get the same level of service and attention we provide to our defense contractor clients - without the enterprise price tag.
Critical issues get immediate attention. No waiting on hold. No ticket backlogs. Just fast, reliable support when problems arise.
Every IT decision considers security implications. We don't just fix problems - we fix them securely, protecting your business from cyber threats.
We monitor 24/7 to detect and fix issues before they impact your business. 80% of our work is proactive maintenance, not break-fix.
Our Peak & Valley billing model scales up when you grow, down when you need flexibility - predictable monthly pricing that adjusts with your reality.
Unlike most MSPs and break/fix outfits serving Minnesota, our pricing flexes with your business.
Add users, devices, and servers as you expand. No contract renegotiation. No surprise fees. We simply scale up your monthly rate to match your new environment. Hire 5 people this quarter? Your IT bill grows proportionally - and predictably.
Economic challenges happen. When you need to reduce headcount, we reduce your bill. Remove 10 workstations? Your monthly fee drops accordingly. No penalty. No awkward conversations. Just flexible support that respects your business reality.
Hourly billing ($125-$200/hour). Labor charges for every visit. Drive time fees. Unpredictable monthly bills ranging from $0 (if nothing breaks) to $5,000+ (if servers fail). No proactive monitoring - they profit when things break. Their goals are not aligned with the customer.
Flat monthly fee (good) but rigid contracts. Want to add 5 users mid-contract? Wait until renewal. Need to downsize? Pay for seats you're not using. Because of their tier billing models system, it leads to hidden charges for "out of scope" work, onboarding fees, project labor, system upgrades, and equipment moves.
One predictable monthly fee that adjusts as your business changes. Unlimited support - no hourly rates, no drive time fees, no labor billing for system upgrades or office moves. Serving businesses across Minnesota, when you add users or devices, we adjust your rate. When you remove them, we adjust down. Our goals are aligned with the customer - our proactive approach keeps things running with little to no downtime when you need your resources. Simple. Transparent. Focused on your success, not maximizing billable hours.
Forget about: Hourly rates • Labor billing • Drive time fees • Hidden charges • Unpredictable monthly bills
Focus on: Growing your business while we handle IT
24/7 support means you can call, email, or submit a ticket anytime - including nights, weekends, and holidays. We have staff available around the clock, not just on-call. Critical outages (server down, network outage, security incident) get immediate response, and all issues are handled by our 24/7 team.
We offer flat-rate, all-inclusive pricing based on the number of users and servers. You pay one predictable monthly fee for unlimited support - no surprise bills. Projects, system upgrades, and on-site visits are all included. We only charge separately for hardware purchases.
We're happy to work alongside your internal IT staff as a co-managed IT provider. We handle specialized expertise (cybersecurity, compliance), or specific areas of need. Many clients use us for day-to-day operations, so their internal IT can do strategic projects.
Yes. While most SMBs are Windows-centric, we support macOS, Linux, iOS, and Android devices. Our team has expertise across all major operating systems and can manage mixed environments. Some specialized tools (like Active Directory) are Windows-specific, but we design solutions that work for your environment.
We've successfully transitioned clients from in-house IT staff, other MSPs, or break-fix providers. Our process minimizes disruption: (1) implement a project management structure to learn your environment, (2) document everything, (3) transition in phases (monitoring first, then helpdesk, then projects), and (4) provide 30-day hypercare period with enhanced support. Most transitions complete within 60 days with zero downtime.
Cloud migration, Microsoft 365 implementation, and optimization to modernize your infrastructure and enable remote work.
24/7 threat monitoring, incident response, and proactive security to protect your managed IT environment from cyber threats.
Disaster recovery planning, immutable backups, and business continuity strategies to ensure your operations never stop.
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